# Working with Distribution Packages for CLM & Engage

Distribution package renditions are ZIP files with a format that can display in CRM. For a given document, the distribution package rendition may be auto-generated from a source file or manually uploaded by a user. In either case, Vault only supports ASCII characters in the source content filename.

<div class="note-border alert-info">
  <div class="alert alert-info" role="alert">
    <div><i class="far fa-info-circle"></i></div>
    <div class="alert-text">
      <p><strong>Note</strong>: You cannot load non-ZIP files as distribution packages for multichannel slides.</p>
    </div>
  </div>
</div>



## Auto-Generated Distribution Packages

For Vault to auto-generate a package, the _Publish for Veeva CRM (CLM)_ or _Publish for Veeva CRM (Portals)_ field must be set to _Yes_ on a multichannel slide. Vault generates different renditions depending on the _CRM Media Type_ field:

| File Type | Rendition Name | Notes |
| --- | --- | --- |
| Image | Veeva Distribution Package | Distribution ZIP includes the full size image in PNG file format (image.png) and a thumbnail version (thumb.png) |
| PDF | Veeva Distribution Package | Distribution ZIP includes the PDF file (pdf.pdf) and a thumbnail version (thumb.png) |
| PPTX | Veeva Distribution Package | Distribution ZIP includes the PowerPoint file (.pptx) and a thumbnail version (thumb.png). Note that Vault only auto-generates a distribution package for PowerPoint files via the <a href="/en/gr/28786/">_Create Presentation_</a> user action. |
| HTML | Veeva Distribution Package | Distribution ZIP includes all HTML (index.html), a thumbnail version (thumb.png), a JavaScript Library, and an Assets directory with image files. |
| Video | CLM Video Distribution Package | CLM-only: Distribution ZIP contains the video in MP4 file format (video.mp4), a poster image (poster.png) generated from two seconds into the video (to display prior to playing the video), and thumbnail image (thumb.png) |
| Video | Veeva Distribution Package | Engage-only: Distribution ZIP contains a poster image (poster.png) generated from two seconds into the video (to display prior to playing the video), and thumbnail image (thumb.png); this package also includes multiple video renditions to support streaming videos at different bandwidths |

Vault does not automatically create the distribution package for HTML files.

## Manually Uploaded Distribution Packages {#manually}

If your content is HTML, you can use your own ZIP file as a distribution package rendition. For HTML content, simply upload the ZIP as the _Multichannel Slide_ document's source file. When you upload the source file, Vault:

  * Uses the ZIP filename to populate the document field _File Name_
  * Extracts an image to use as the document's source file and to generate a viewable rendition
  * Uses the ZIP file as the distribution package rendition

To replace an existing distribution package rendition, you can delete the existing rendition and upload your ZIP file as a <a href="/en/gr/1403/">distribution package rendition</a>.

Uploaded distribution packages must meet specific requirements:

  * Use the CLM publishing format.
  * Do not use non-UTF8 characters in the filename.
  * Use ZIP file format.

For more information about packaging ZIP files, see the <a class="external-link " href="https://crmhelp.veeva.com/doc/Content/CRM_topics/Multichannel/CLM/ManageCreateContent/CreatingContent/PackageContent.htm" target="_blank" rel="noopener">CRM documentation<i class="fa fa-external-link" aria-hidden="true"></i></a>.

### Automatic Source File Selection

To select an image source file and generate a viewable rendition, Vault uses the following order of selection to search the first and second levels of the ZIP file. Filenames are not case-sensitive.

  * poster.png
  * thumb.png
  * \*-full.jpg
  * \*-full.png
  * \*-thumb.jpg
  * \*-thumb.png

To use \*-full or \*-thumb in the filename, you must place the files in a folder named to match the assets, then compress the folder into a ZIP file with a similarly matching name.

For example:

website-1.zip:
: Folder name: website-1
: Filename: website-1-full.jpg
: Filename: website-1-thumb.jpg

websitePNG.zip:
: Folder name: websitePNG
: Filename: websitePNG-full.jpg
: Filename: websitePNG-thumb.jpg

## Editing Auto-Generated Distribution Packages

If Vault auto-generated a distribution package for your CLM content, there are some edits that you can make to that package:

  * **Poster Image**: Replace the generated poster image using the **Upload** option from the **Renditions** panel in the Doc Info page. This is only an option for videos: it requires the _CRM Media Type_ field to be set to _Video_.
  * **Thumbnail Image**: Replace the generated thumbnail image using the **Upload** option from the **Renditions** panel in the Doc Info page.

The file you select to replace a poster or thumbnail image must use an image file format that Vault supports. See a list of <a href="/en/gr/25210/">supported formats</a>.