# Configuring CRM Message Templates

Message templates enable reps in CRM to quickly select an approved message when sharing web links with HCPs.

Message templates are stored as CRM Message Template (`crm_message_template__v`) <a href="/en/gr/15298/">object records</a> in Vault. There are two object types available:

* **Manual Assign Content Template** (`manual_assign_content_template__v`): Creates message templates that can be assigned to specific documents or binders.
* **Universal Content Template** (`universal_content_template__v`): Creates message templates that are available for any document or binder.

An Admin must complete the following configuration steps in Vault:

  1. <a href="/en/gr/22824/#objectpermissions">Grant Business Admins Create and Edit permission</a> on both **CRM Message Template** object types.
  2. <a href="/en/gr/47850/#Atomic_Security_Fields">Grant Business Admins Edit permission</a> on the **Country** (`country__v`), **Language** (`language__v`), and **Text** (`text__v`) fields on the **CRM Message Template** object.
  3. Ensure the **CRM Message Template** lifecycle is set to <a href="/en/gr/30683/#active-inactive-status">**Active**</a>.
  4. Add the **CRM Manually Assigned Content Template** <a href="/en/gr/4884/">shared field</a> to the **Multichannel Presentation** document type.

Learn more about <a class="external-link " href="https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Multichannel/Engage/Share/MessageTemplates.htm" target="_blank" rel="noopener">Using Message Templates When Sharing Web Links in Vault CRM Help<i class="fa fa-external-link" aria-hidden="true"></i></a>.