Veeva Vault Mobile | Vault Help

Overview

Veeva Vault Mobile allows access to Vault on a smartphone to search, view, and share documents. Customers using Enterprise or Single Sign-On (SSO) login need to configure OAuth on their Vault and Authorization servers in order for users to log into the mobile app. Downloading Vault Mobile does not require any additional Vault permissions. This video provides a brief visual overview of the new mobile app and its capabilities.

Note: Vault CDMS and Align are not supported for use in the Vault Mobile app.

For the optimal user experience, use Vault Mobile on a smartphone.

Version Support

You can find information about the latest available version support in the official Vault Mobile App release schedule.

Vault Mobile is compatible with the most recent General Release of Vault. For example, mobile app versions 213.0.0 (released at the same time as Vault 21R3) and 213.2.0 (released at the same time as Vault 21R3.2) correlate to the Vault 21R3 General Release. At this time, no new features will be introduced in the Limited Releases of the mobile app; only bug fixes which will be documented in Vault Help.

Additionally, Vault Mobile supports the use of one previous major version of the app. Older app versions are not supported. For example, when the 222.X.0 mobile app version is released, the 221.X.0 mobile app versions will still be supported, but the 213.X.0 mobile app versions will not be supported. If your app is on an unsupported version, you need to update the app.

Note: The app prompts you to update on launch if you are not using the latest version. If you are using an unsupported version, it forces you to update before you are able to access the app.

Language Support

At this time, the app does not support language localization. All text is defaulted to English.

Downloading the Mobile App

Before downloading the app, ensure that your mobile device meets the appropriate minimum requirements:
- iOS 14.0+
- Android 8.0+
Open the App Store (iOS) or Google Play Store on your mobile device.
Search for Veeva Vault. You can also use these direct links to the store listing:
1. App Store
2. Google Play Store
Install the application on your device.

Logging into the App

You must authenticate Vault Mobile before each use. You need a Wi-Fi or data connection as well as your Vault credentials to complete the authentication process.

Note: Vault Mobile does not currently support retrieving forgotten user names. Vault users with “basic”, i.e. just username and password, security policy can retrieve forgotten passwords through Vault’s web interface.

Open Vault Mobile.
Enter your Vault login credentials.
- If your account uses SSO (and your organization has configured OAuth), you will be automatically redirected to your identity provider’s login page.
- On iOS devices, if your device supports biometric authentication, you can enable touch/face ID on the login screen to save time authenticating in the future (highly recommended). This option is only visible for basic security policy users, and not Enterprise (SSO) Login users.

The first time you log in, Veeva Vault Mobile prompts you to enable push notifications. This feature alerts you whenever a change is made to a favorited document or someone has shared a document with you via Send as Link in the web client (see Push Notifications for more information). You can see which of your devices is enabled for Vault Mobile push notifications in your User Profile.

Using Vault Mobile

Vault Mobile is comprised of four (4) core navigational components:

Vault Selector: The list of Vaults you are able to view; you can also configure notifications from this screen
Library: The list of documents that are available for you to view and search
Tasks: The list of document tasks that are available for you to view and complete
Dashboards: The list of dashboards that are available for you to view

Vault Selector

Upon login, the default Vault is the last Vault you accessed.

Tap the icon in the top left to change Vaults.
Tap the bell icon to turn on or turn off push notifications for the selected Vault.
At the bottom of the Vault Selector, you can see your user information and an option to Sign Out of the mobile app.
Tap the Help (?) button to access the online Vault Help Files for the mobile app.
Tap the gear icon to view your app version number and a link to the privacy policy.

Note: The mobile app does not show Vaults available through delegated access.

Library

The Library tab of the last Vault you accessed is the default page when you launch the mobile app. Available binders appear in the Library, but you cannot open or view them. You can use the Library to view and search for documents:

Select a sort order from the Sort by dropdown at the top right of the screen.
Select a view using the View dropdown below the search bar. The available views are All Documents, Recent Documents, My Documents, and Favorites.
Enter a document name or key term in the search bar at the top of the page to locate specific information. The app searches across document metadata and content. Regardless of what view you have selected, the app searches across all documents.
Tap on a document to view it and its corresponding metadata in a new viewer window. Any documents that you view in the mobile app appear in your Recent Documents on both mobile and web.
Tap the + icon to create a new document using your phone’s camera.

Tasks

The Tasks tab lists all tasks that are available for you to complete. While you can view all of your tasks, you can only complete document workflow tasks, including Read & Understood tasks, from within the app. The Tasks tab is separated into a Mobile section which shows tasks that can be completed using the mobile app, and a See All section which shows all of the tasks available to you.

Tap the Tasks icon in the bottom of the screen to view your available tasks.
Select Mobile to see only your mobile-supported tasks. This is the view you see by default when viewing the Tasks tab.
Select See All to view all of your tasks. Non-mobile tasks can be accessed through a mobile browser.
Tap the Sort and Filter icon in the upper right corner to sort and filter your tasks.
Tap a mobile task to view its Task Details page. From this page, you can do the following:
- Tap Accept Task to accept the task (if applicable).
- Tap a document in the list of related documents to view it. If the task is a Read & Understood task, you must open each document in the list before you can complete the task. If it is a multi-verdict task, you can provide a verdict for each of the documents.
- Tap the icon in the upper right corner to open the task in your phone’s browser. This is useful if you need to complete additional activities for the task that are unavailable in the mobile app.
- Tap Complete to complete the task. Answer any prompts and then tap Submit. If the task is a Read & Understood task, the button will be labeled as Sign for Read & Understood instead of Complete.
  - To provide an eSignature, supply a secure biometric (e.g. Face ID or Touch ID) to provide an eSignature. If your biometric fails, you will have an option to manually type in your credentials.
Tap a task that is not mobile-supported to open it in a mobile browser.

Dashboards

The Dashboards tab shows a list of all the dashboards you can access.

Select a view using the View dropdown below the Dashboards heading. The available views are All Dashboards, Recent Dashboards, My Dashboards, and Favorites.
Select a sort order from the Sort by dropdown at the top right of the screen.
Tap a dashboard to view it. Vault Mobile displays all of the dashboard’s data in a single column. At this time, you cannot launch a report, edit, or share a dashboard from Vault Mobile.
Tap on a dashboard data point to view its tooltip.
Tap the Refresh icon in the upper right to refresh the dashboard.
If there are any filters for the dashboard, edit and apply them via the button in the top right.

Notifications

On the Notifications tab, you can see a list of all your notifications, arranged from most recent to oldest. The notification tab icon displays a badge with the number of unread notifications you currently have.

Select Mobile to see only your mobile push notifications. This is the view you see by default when viewing the Notifications tab.
Select See All to view your notifications from both mobile and web.
Tap a mobile notification that references a document to open the document.
If you tap a web-only notification, a dialog will open prompting you to open your notifications in a mobile browser.
Tap the ellipses icon in the upper right corner and select Mark all as read to mark your notifications as read.

If you have push notifications enabled, they will appear on your mobile device when any of the following occurs:

Someone sends you a document link
One of your favorited documents is updated
A new document workflow task is assigned to you

Favorite document notifications respect the notification settings in your User Profile. Additionally, notifications will only be sent for document lifecycle changes, version changes, viewable rendition uploads, and content uploaded changes made to favorited documents.

You can also share documents from other apps on your mobile device to Vault Mobile.

See the Vault Mobile FAQs page for more information.